FREQUENTLY ASKED QUESTIONS

GETTING STARTED

Where do I start?
Hiring us is simple and can be completed in less than an hour, either on the phone or in person.  Before your consultation, think about your goals and budget.

Do you offer a free initial consultation?
Yes.  We offer a free 15-minute consultation to discuss your matter and whether we can assist.

Do I have to meet with you in person?
No.  We can meet in person or speak by phone - whichever suits you.

Am I obliged to proceed after the consultation?
No.  There is no obligation to proceed.

FEES & PAYMENTS 

How are your fees calculated?
Either by time (six-minute increments) or by fixed fee (where the scope is clear).

How much will the investigation cost?
Costs vary depending on the complexity of the matter.  We provide an estimate or fixed fee during the consultation.

Do I need to pay a retainer?
Yes.  Depending on the case, the retainer is 50%–100% of the estimated fees.

What if fees are less/more than estimated?

  • If less, we refund the balance.

  • If more, we notify you immediately and discuss a revised plan.

How do I pay?
By bank transfer or secure online payment.  We do not accept cash.

THE INVESTIGATION PROCESS 

What will the investigation involve?
We create a tailored investigation plan to meet your needs.

How fast can you start?
Timeframes depend on the matter.  We provide this during consultation.

Will you outsource my investigation?
No.  Unlike many agencies, all investigations are handled in-house by QNA.

Will I be kept updated?
Yes.  We provide weekly updates and contact you immediately if the strategy needs to change.

REPORTS & EVIDENCE

Will I receive a report?
Yes.  You will receive a comprehensive written report which includes a critical analysis of the issues, facts and evidence obtained during the course of the investigation.

Are your reports admissible in court?
Yes.  Our reports can be annexed to affidavits and submitted as evidence.  If we need to appear in court, our standard hourly rate applies.

LEGAL & COMPLIANCE

Are you licensed?
Yes.  Our licences are issued by the NSW Police Force under the Security Industry Act 1997 (NSW).  A copy of our master licence can be found here.

Are you insured?
Yes.  We hold professional indemnity, public liability, and workers compensation cover.  Copies of our certificates of currency can be found here.

CONFIDENTIALITY 

Will anyone know I’ve hired you?
No.  Our investigations are discreet and conducted in strict compliance with privacy laws.  Further information is contained in our privacy policy.

STILL HAVE QUESTIONS?

If you can’t find what you’re looking for, please contact us by phone on +61 2 9212 5000 or via email at mail@qnainvestigations.com.au.